We are committed to resolving complaints effectively and as quickly as possible. In the event that you wish to make a complaint please call 02830269969 or email Jeromelynch@btinternet.com

Alternatively, you can post your complaint in writing to;

33a Hilltown Road, Newry, BT342LJ

We will initially acknowledge your complaint. Please note we have 8 weeks to respond to you with a final decision, although we will keep in contact with you during this to update you with the progress of our investigation.

Our investigation will include:

  • A full assessment of the nature of your complaint.

  • If a third party is involved a detailed summary will be provided.

  • Breakdown of how the complaint can be resolved.

  • If the complaint shall be upheld and if any action or redress is required to you.

All evidence gathered will be assessed fairly in line with the Financial Ombudsman service guidance in order for us to make a decision regarding your complaint.

Upon receipt of your complaint we will issue you with an acknowledgement, detailing how we will proceed with your complaint and keep you updated at all times.

A final response will be issued within 8 weeks of receipt of the complaint if a funder has been involved. If we have been unable to resolve the complaint within this timescale for whatever reason we will inform you and the third party of our position and why we are not able to make a final response at this time and advise you of when we will be able to provide you with a final response.

If you are dissatisfied with the delay or do not agree with our decision you may refer your complaint to the Financial Ombudsman:

Financial Ombudsman Service, Exchange Tower, London, E14 9SR.
Telephone: 0300 123 9123.

Finance Terms and Conditions: Lynch Cars Ltd is authorised and regulated by the Financial Conduct Authority under authorisation number 833800. We act as a credit broker and not a lender. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are only able to offer finance products from these providers. Other offers may be available but cannot be used in conjunction with this offer. A written quotation can be provided on request.

This is not a commitment to lend and applications are subject to approval. All finance is subject to status and income. This indicative quotation is subject to change and final figures will be provided on approval and prior to signing the agreement. Fees shown are already accounted for within the payments displayed and are also included within the total amount payable.

Commissions Disclosure: Lynch Cars Ltd confirm the existence of commissions payable within our business (either a fixed fee or a fixed percentage of the amount you borrow). We receive commission, fees and financial remuneration for the services and products we provide and sell. The lenders we work with could pay commission at different rates. However, the amount of commission we receive from a lender does not have an effect on the amount you pay to that lender under your credit agreement.

We disclose the existence of commission and upon request, the amount of any commissions payable for transparency with our customers. We do this to ensure that the customer's decision to purchase one of our products or services is fully informed. The amount of commissions payable to any credit broker may materially influence the customer's decision to enter into the credit agreement or not. We provide commission disclosures before customers enter into any credit agreement so that our customers can rest assured that the product or service recommended to them is not based on the financial payment the broker stands to gain out of the agreement.

We are required to disclose, in good time before a credit agreement is made, the existence of commissions payable within our business. We will also disclose to you the commission model that our business relies on so you may confirm it is not discretionary. When you request it, we will disclose the amount of commissions payable. You can submit a request for a commission disclosure at any time.
 
We will share your information for the purpose of finance and a list of funders can be provided on request

Our details are;
Address: Lynch Cars Ltd, The Cove 33a Hilltown Road Newry, BT34 2LJ
Phone: 07739092399
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Used cars Newry, Used Car Dealer in County Down | Lynch Cars Ltd Used cars Newry, Used Car Dealer in County Down | Lynch Cars Ltd 07739092399 Down Newry Newry The Cove 33a Hilltown Road Newry 54.1802 -6.29548